Hello, how can we help you?
Our support team is here to help; we want our clients to experience the best service while using Trucknet.
What is Trucknet?
Trucknet is an automatic marketplace that allows secure transactions between transport companies. Trucknet is a cloud platform based on transport optimization. It offers intelligent intercompany freight exchanges to reduce costs, improve efficiency and profitability while reducing the impact on the environment.
Are you a Freight Exchange?
No. The main freight exchanges on the market are manual and non-automatic. Our solution is fully automated, connected to telematics and TMS. Trucknet automatically offers you matches for your empty rides; allows you to track your freight; uses smart planning and digital documents with no extra cost. Being a marketplace our solution allows the transaction between carriers directly via our platform, which a simple freight exchange does not allow.
I use a freight exchange that is enough for me. What more do you bring?
Trucknet provides an automatic tool with benefits such as analytical information, tracking by geolocation, integration with your Telematics, an automated schedule, a digital CMR, secure online payment, etc. Trucknet's algorithms find optimization options not yet offered by conventional freight exchanges.
I do not have telematics. How can I track my vehicles?
We have an application for Android and IOS that drivers download for free to stay in constant contact with their operations manager. The positioning data is transmitted in real-time to their manager.
How many carriers do you have?
We have registered more than 5,000 transport and logistics companies.
Do you guarantee the confidentiality of my personal data?
We respect the RGPD, the data of our customers are protected and secure.
In which countries do you work?
Trucknet is developing all over Europe. We started in France and currently, we also work in Romania, Italy, Spain, England, Portugal, Germany, etc.
How can I be sure that I will be paid by the contracting company after the subcontractor delivery is completed?
If you wish to have a bank guarantee on your payment to the subcontractor, you can use a solution provided by SSP for the money transfer. The payment will be secured and guaranteed through our partner bank, Crédit Mutuel CIC that will verify the solvency of the company and will guarantee payment to the carrier. For each match played and realized, Trucknet takes a commission of 5%.
How are my payments guaranteed?
The payment will be secured and guaranteed through our partner Crédit Mutuel CIC by SSP which verifies the solvency of the company and guarantees payment to the carrier.
Why do I need to give my IBAN?
The IBAN of your company is necessary for payment between carriers. It is needed so you can receive payment corresponding to the transport carried out.
If I have questions, who should I contact?
Our technical service is available from 8am to 6pm (CET), Monday to Thursday and from 8am to 1pm on Friday. In addition, you can leave us a message on the Support Chat of our platform or send an email to firstname.lastname@example.org. We will respond as soon as possible.